SAP Knowledge Base Article - Preview

2805235 - Suggested files to attach during the Incident Creation process - List of available components


SAP Product Support often requires customers to attach files to the incident during or after the incident creation process.

These files could be screenshots, log files, configuration files or other types of files.  SAP Product Support uses these files to gain a deeper understanding and to diagnose issues.

The below list displays the component areas that will suggest files during the incident creation process.



Reporting an incident from the SAP Support Portal or SAP One Support Launchpad


suggested files launchpad incident ticket recommended sap support component area available , KBA , XX-SER-PAM , Product Availability Matrix , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.