SAP Product Support often requires customers to attach files to the incident during or after the incident creation process.
These files could be screenshots, log files, configuration files or other types of files. SAP Product Support uses these files to gain a deeper understanding and to diagnose issues.
The below list displays the component areas that will suggest files during the incident creation process.
Reporting an incident from the SAP Support Portal or SAP One Support Launchpad
suggested files launchpad incident ticket recommended sap support component area available , KBA , XX-SER-PAM , Product Availability Matrix , How To
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