SAP Knowledge Base Article - Public

2804863 - Photos not being shown on Mobile - SuccessFactors Employee Profile

Symptom

User(s) not able to see photos on Mobile.

But the photos can be seen on computer.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Access SF application via mobile;
  2. Search for an employee:
    Photos not appearing

Cause

Ensure users have the latest version of the application

Resolution

Unistall and Reinstall to make sure the last version is installed.

Keywords

Mobile is not charging Photo; Not able to see photos; Employee Profile; Not Appearing Photo; Photo in Mobile; , KBA , LOD-SF-EP-MOB , Mobile , LOD-SF-EP , Employee Profile , LOD-SF-EP-PHO , Photo Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions