SAP Knowledge Base Article - Public

2803662 - Credentials are not being accepted when opening a Story in SAP Analytics Cloud

Symptom

When opening a Story based on HANA Live Data Connection (HCP), sometimes the system does not accept the database credentials in SAP Analytics Cloud (SAC).

Environment

  • SAP Analytics Cloud 2019.8.11
  • Live Data Connection to HANA HCP

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story based on Live Data Connection.
  3. Notice that the pop-up window appears to enter credentials.
  4. After entering the credentials, the system does not accept it and another browser based pop-up window appears and the credentials are not being accepted at all. 

Cause

The secondary prompt which is a browser pop-up does not come directly from SAC, hence it is not possible to authorize the user.

Resolution

The problem can be fixed by canceling the browser pop-up and then re-entering the correct credentials in the SAC based pop-up.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, , KBA , sac credential resend , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0