When opening a Story based on HANA Live Data Connection (HCP), sometimes the system does not accept the database credentials in SAP Analytics Cloud (SAC).
- SAP Analytics Cloud 2019.8.11
- Live Data Connection to HANA HCP
Reproducing the Issue
- Logon to SAC.
- Open a Story based on Live Data Connection.
- Notice that the pop-up window appears to enter credentials.
- After entering the credentials, the system does not accept it and another browser based pop-up window appears and the credentials are not being accepted at all.
The secondary prompt which is a browser pop-up does not come directly from SAC, hence it is not possible to authorize the user.
The problem can be fixed by canceling the browser pop-up and then re-entering the correct credentials in the SAC based pop-up.
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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