SAP Knowledge Base Article - Public

2803644 - Supervisor Notifications upon failure of Exam/Quiz

Symptom

Is there a notification that is triggered to notify the Supervisor when a user fails an Exam/Quiz?

Environment

SAP SuccessFactors Learning

Resolution

Currently there is no notification that is triggered solely for the purpose of a failure of a Quiz and/or Exam. There are two workarounds:

If the Exam/Quiz failure will trigger a failure of the item (hence putting the failure in the user's learning history):

  1. Make sure that you are using the Learning Plan notification
  2. Go to System Admin->Automatic Processes -> Learning Plan notification and schedule it
  3. Go to System Admin->Configuration->User Settings
  4. Make sure that the "Notify Supervisor when User unsuccessfully completes an item" setting is checked

The Supervisors will receive notifications for all failures of items and not just Exam/Quiz based items.

If the Learning Plan notification is not being used, Supervisors do not want to receive so many notifications, or the Exam/Quiz do not provide a Failure completion status:

  1. Proceed to Learning Administration
  2. Go to Reports
  3. Schedule a periodic system report such as User Quiz Data, Score Summary, etc. (check which report best fits your needs)
  4. When scheduling the report choose to e-mail to specific supervisors

Keywords

SAP; SuccessFactors; Learning; LMS; Notifications; Quiz; Exam: APM; Report; failure; notify; success; factors; supervisor; , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions