SAP Knowledge Base Article - Public

2802815 - [SSO] Users being redirected to the IDP Login Page when trying to access SuccessFactors

Symptom

Users are accessing the instance through the SSO using the SP-Initiated login URL and are getting directed to the IdP login page for them to enter credentials and then authenticate.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Enter the SP-initiated login URL in the browser (example: https://performancemangerX.successfactors.com/login?company=XXXX or https://performancemangerX.successfactors.com/login?company=XXXX&loginMethod=SSO);
  2. User is redirected to the IdP login page;
  3. User enters IdP credentials > user is authenticated and then redirected to the SF Homepage.

Cause

The SF URL link calls the IdP provider which is why the IdP login page appears. After entering the credentials, the IdP provider validates and matches the user in SF. If they meet the criteria, it calls upon the authentication and directs you to the SF Homepage.

Resolution

This is the expected behavior for SP-Initiated logins. You will need to enter your credentials into the IdP login page first before you can enter the SF Homepage.

Moreover, an active IdP session must be open for the SP-Initiated URL to directly log you into the SF instance.

To illustrate further, the process workflow is:

SP-initiated login URL in browser > IdP Login Page > Enter credentials > SF Home page

NOTE: If you want to bypass this, please check with your IdP provider on how to remove the IdP login page to directly log into the SF Homepage using the SP-initiated login URL.

For example, for ADFS, there is a certificate that needs to be uploaded. Hence, please reach out to your IdP provider on how to perform this.

See Also

  • 2396645 - [SSO] SP Initiated Login
  • 2317944 - BizX Platform - Partner resources : SAML 2.0 Provisioning guide - Troubleshooting tips and tricks - Common errors and resolution

Keywords

SP initiated login URL, SSO, behavior, IdP login page, SF home page, Successfactors URL, credentials , KBA , LOD-SF-PLT-SAM , SAML SSO First Time Setup , Problem

Product

SAP SuccessFactors HXM Suite all versions