SAP Knowledge Base Article - Preview

2802353 - User cannot log in to BI Launch pad or CMC intermittently after changing password

Symptom

  • User is intermittently unable to log into CMC or BI Launch pad after changing the password.
  • Get the following error:

"Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

  • CMS logs show the following lines:

Disabled account for user <UserName>

Invalid password for <UserName>


Read more...

Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

disabled, cannot log in , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.