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2802312 - SUM error for sapstartsrv - Permission denied during the execution of Register Services with New Start Profiles

Symptom

  • During an upgrade on a Java or Dual-stack system using Software Update Manager (SUM), the following error can be seen in phase "Register Services with New Start Profiles":

        An error occured during the execution of Register Services with New Start Profiles of action execute.
        Service com.sap.sdt.j2ee.services.servicesimpl.EngineServiceControllerService failed with the following message:

        com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: '/usr/sap/<SID>/DVEBMGS<ne>/exe/sapstartsrv': Permission denied.

  • REGISTER-SERVICES_##.LOG has below error

Registering service of instance DVEBMGS<nr> with new profile .

Registering sapcontrol service using saphostagent for host <hostname>, instance number <nr> with profile /usr/sap/<SID>/SYS/profile/<profile>

The following problem has occurred during step execution: com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server:

'/usr/sap/<SID>/DVEBMGS<nr>/exe/sapstartsrv': Permission denied. Please check your installation!

  • With hostexec/trace set to 3 below warning and errors observed in sapstartsrv.og file from hostctrl work directory

     

[Thr 140346004260608] *** WARNING => Unable to resolve /usr/sap/<SID>/SYS/profile: (Permission denied) [OsUtilux.cpp 1847]
[Thr 140346004260608] *** WARNING => Unable to resolve /usr/sap/<SID>/SYS/profile: (Permission denied) [OsUtilux.cpp 1854]
[Thr 140346004260608] Instance info
[Thr 140346004260608] SAPSYSTEMNAME (SID) = <SID>

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[Thr 140346004260608] *** ERROR => '/usr/sap/EUM/DVEBMGS57/exe/sapstartsrv': Permission denied. Please check your installation!


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Environment

  • Software Update Manager (SUM)
  • Java or Dual-stack system

Product

SAP Solution Manager 7.1

Keywords

SWITCH,execute,downtime-switch,register-services,com.sap.sdt.j2ee.services.servicesimpl.EngineServiceControllerService,class com.sun.xml.internal.ws.fault.ServerSOAPFaultException , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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