SAP Knowledge Base Article - Public

2799608 - How to check the existing service request in C4C /ByD

Symptom

With the release of 1905 you can monitor the existing Service requests from your end.

Environment

SAP Cloud for Customer, SAP Business ByDesign

Resolution

You can use this to check when you can expect a new system, restore point, or copy of your solution profile to be delivered.

  1. Go to Service Control Center Work center.
  2. Go to Systems and Service Requests view.
  3. Click on Service requests.

                        untitled.png

 

Keywords

Service Request ID, Request ID , KBA , existing service request id , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Attachments

r1.png