With the release of 1905 you can monitor the existing Service requests from your end.
SAP Cloud for Customer, SAP Business ByDesign
You can use this to check when you can expect a new system, restore point, or copy of your solution profile to be delivered.
Go to Service Control Center Work center.
- Go to Systems and Service Requests view.
- Click on Service requests.
Service Request ID, Request ID , KBA , existing service request id , SRD-CC-CI-CCS , Service Control Center , Problem