SAP Knowledge Base Article - Preview

2798738 - Blank ECF page - 404 - error

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • ECF VU has been deployed as per installation guide and example guides outlined in KBA 2565170
  • upon launching the ECF URL either using Chrome or IE, the page does not load and displays blank blocks
    ecf_error1.png
  • the same issue happens when using any of the example files found in the webapps folder
  • upon checking the developers logs in Chrome, you noticed the following error: "Uncaught Error: failed to load 'sap/ecf/sap-ecf.js' from ../resources/sap/ecf/sap-ecf.js: 404 - error"
    ecf_error2.png


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ECF Agent, ecf activity, blank page, visitor, blank, DPO ECF , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.