SAP Knowledge Base Article - Public

2798535 - Validation error when enrolling User into Scheduled Offering

Symptom

Validation error when Admin enrol user into schedue offering:

Error: Employee XXX must have a Shopping Account before Chargeback can be used during the registration process

shopi_acc.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Navigate to to Learning
  2. Under Related click Registration
  3. Click add Users Users

    so1.png

Cause

Shopping account related to the user was deleted

Support can check the PH_SHOPPING_ACCT for user. This table should will show delete action taken place in database

Resolution

  1. Navigate to user
  2. Go to Related More
  3. Select Commerce tab
  4. Enter same shopping Account deleted for user
  5. Hit Apply Changes.This will reinsert Shopping Accout ID back in PA_SHOPPING_ACCT

    USER1.png

Keywords

validation error; schedule offering; shopping account; commerce; register; user; PH_SHOPPING_ACCT; PA_SHOPPING_ACCT; , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions