You are executing an Addressability check in a Target Group and receive the message "For X members e-mail address is invalid"; when you check the e-mail address, it is a valid address which can be contacted without bouncing.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales Campaign workcenter.
- Go to the Target Group view.
- Open any Target Group.
- Go to the Members facet.
- Click More > Check Email address. This returns the message "For X members e-mail address is invalid".
- Find the contact ABC (ABC stands for the contact name) this message refers to and open it.
Result: the e-mail address is valid.
For the contact ABC, the tickbox "E-Mail Invalid" is set to true.
Please untick the box for the field "E-Mail Invalid"; the field might be hidden from the layout and you have to unhide it via Adaptation Mode.
email invalid, e-mail, target group, check e-mail address, member, contact , KBA , LOD-CRM-MKT-TG , Target Groups , Problem