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SAP Knowledge Base Article - PublicSymptom
- Configuration changes supported by Cloud Product Support.
- Changes support by Partners and/or Professional Services team.
Environment
SAP SuccessFactors Recruiting Marketing (RMK)
Resolution
Career Site Builder RMK sites
Cloud Product Support do not perform any kind of configuration and customization in any RMK Career Site powered by Career Site Builder.
The configuration is available for customers and partners as a self-service resource in the tool. Refer to Career Site Builder Administration for more details.
Non CSB RMK Sites
Customers that have custom RMK site not built with Career Site Builder can submit a Cloud Product Support incident specifying the changes they would like to perform on their career site. SAP Professional Services Web Dev team will analyze the request and determine if such changes can be done via a support incident or if it would require a service order to proceed. Refer to the KBA 2268766 - SCR Software Change Requests for Recruiting Marketing Sites - Recruiting Marketing.
Command Center
Command Center is the RMK backend. This tool is only accessible by partners, SAP Professional Services consultants and Cloud Product Support.
Customers can request via Cloud Product Support incidents the following change requests:
| Change Request | Details |
| Site Reload | Request to execute Command Center Site > Reload Site. |
| Site Segments | Request to enable or disable Site Segments via Command Centre > Site > Site Segments |
| Disable Keyword / Location /Distance Search | Enable / Disable Location or Distance search in Search bar or disable search bar altogether (by disabling keyword search) |
| Communication |
Request to disable Allow Subscription E-mail agent and Request to change the Agent E-mail Address. |
| Settings |
Request to enable/disable Job Expiration Request to change TC User Session Type |
| Email Templates |
Professional Services will be engaged via the support incident to analyze the customer's request. |
| Talent Community Setup |
If the customer doesn't have a partner engaged, Professional Services will be contacted to analyze the customer's request. |
| Marketing Central |
Vendor groups creation and assignment. |
| Advanced Analytics |
status mapping changes, data uploads. |
| Media team requests |
Source additions, Sitemap submissions, |
| Update Job Posting URL |
Request to update the RMK Job Posting URL by going to Command Center > Find the Job in question > update the URL and save the job. Please make sure to provide Support the job requisition ID you wish to update the URL and your formal approval to proceed with the changes. |
Provisioning
Customers can request via Cloud Product Support incidents the following change requests:
| Change Request | Details |
| Company Settings |
Request to enable Career Site Builder in Provisioning. |
| Company Settings |
Request to enable Job Marketing (prereq to AA recruiting Interface) Note this will only be done by support for customers who already had AA implemented and are transitioning to the new Recruiting Interface. Any new implementations must be handled by Partners or Professional Services. |
| Provisioning |
Managing Recruiting> Configure Recruiting Marketing Datacenter URL
|
Candidate Account Simplification (CAS)
Customers interested in activate Candidate Account Simplification (CAS) can follow the instructions described in the KBA 2692743 - Candidate Account Simplification (CAS) - Recruiting Management / Recruiting Marketing.
Apply with LinkedIn 2.0
Product Support do not implement such feature. Customers can open a support ticket only to request to perform a Reload Site in Command Center if they don't have a partner engaged. For more information about the feature and how to configure it refer to the KBA 2683467 - Apply with LinkedIn 2.0 - Recruiting Marketing.
Job Layout Creation
For customers who are using RMK CSB site version, the job layout needs to be configured during the implementation phase by a partner or SAP Professional Serivices. If the customer is not CSB and wants to have a job layout created, an incident can be raised to Cloud Product Support to be analyzed by SAP Professional Services Web Dev team.
Any change requests that are not described in this KBA are out of scope of Cloud Product Support and should be handled via paid Professional Services Team via SSEM or our extensive global Partner network.
Keywords
SCR, Change, Configuration, RMK, Recruiting , KBA , LOD-SF-RMK-SCR , Website software change request , How To