SAP Knowledge Base Article - Public

2794889 - Change Requests for Recruiting Marketing Sites Delivered by Product Support - Recruiting Marketing

Symptom

  1. Configuration changes supported by Cloud Product Support.
  2. Changes support by Partners and/or Professional Services team.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Resolution

Career Site Builder RMK sites

Cloud Product Support do not perform any kind of configuration and customization in any RMK Career Site powered by Career Site Builder.

The configuration is available for customers and partners as a self-service resource in the tool. Refer to Career Site Builder Administration for more details.

Non CSB RMK Sites

Customers that have custom RMK site not built with Career Site Builder can submit a Cloud Product Support incident specifying the changes they would like to perform on their career site. SAP Professional Services Web Dev team will analyze the request and determine if such changes can be done via a support incident or if it would require a service order to proceed. Refer to the KBA 2268766 - SCR Software Change Requests for Recruiting Marketing Sites - Recruiting Marketing.

Command Center

Command Center is the RMK backend. This tool is only accessible by partners, SAP Professional Services consultants and Cloud Product Support.

Customers can request via Cloud Product Support incidents the following change requests:

Change Request Details
Site Reload Request to execute Command Center Site > Reload Site.
Site Segments Request to enable or disable Site Segments via Command Centre > Site > Site Segments
Disable Keyword / Location /Distance Search Enable / Disable Location or Distance search in Search bar or disable search bar altogether (by disabling keyword search)
Communication

Request to disable Allow Subscription E-mail agent and Request to change the Agent E-mail Address.

Settings

Request to enable/disable Job Expiration

Request to change TC User Session Type

Email Templates

Professional Services will be engaged via the support incident to analyze the customer's request.

Talent Community Setup 

If the customer doesn't have a partner engaged, Professional Services will be contacted to analyze the customer's request.

Marketing Central

Vendor groups creation and assignment.

Advanced Analytics

status mapping changes, data uploads.

Media team requests

Source additions, Sitemap submissions,
Media intake calls, Job Distribution Consultation, std XML feed creation (for contracts signed before the Q4 Release, after that PS must be engaged directly. Services change applies to all services contracts signed after December 6, 2019

Provisioning

Customers can request via Cloud Product Support incidents the following change requests:

Change Request Details
Company Settings

Request to enable Career Site Builder in Provisioning.

Company Settings

Request to enable Job Marketing (prereq to AA recruiting Interface) Note this will only be done by support for customers who already had AA implemented and are transitioning to the new Recruiting Interface. Any new implementations must be handled by Partners or Professional Services.

Provisioning 

Managing Recruiting> Configure Recruiting Marketing Datacenter URL

  • Remove extra character
  • Adjust the URLs after an instance refresh where the preview environment configuration wasn't restored properly

Candidate Account Simplification (CAS)

Customers interested in activate Candidate Account Simplification (CAS) can follow the instructions described in the KBA 2692743 - Candidate Account Simplification (CAS) - Recruiting Management / Recruiting Marketing.

Apply with LinkedIn 2.0

Product Support do not implement such feature. Customers can open a support ticket only to request to perform a Reload Site in Command Center if they don't have a partner engaged. For more information about the feature and how to configure it refer to the KBA 2683467 - Apply with LinkedIn 2.0 - Recruiting Marketing.

Job Layout Creation

For customers who are using RMK CSB site version, the job layout needs to be configured during the implementation phase by a partner or SAP Professional Serivices. If the customer is not CSB and wants to have a job layout created, an incident can be raised to Cloud Product Support to be analyzed by SAP Professional Services Web Dev team.

 

Any change requests that are not described in this KBA are out of scope of Cloud Product Support and should be handled via paid Professional Services Team via SSEM or our extensive global Partner network.

Keywords

SCR, Change, Configuration, RMK, Recruiting , KBA , LOD-SF-RMK-SCR , Website software change request , How To

Product

SAP SuccessFactors Recruiting all versions