SAP Knowledge Base Article - Public

2794421 - Inbound and Outbound E-mail Size Limitation

Symptom

You would like to understand the size limitation for e-mails received and sent via a service ticket.

Environment

 SAP Cloud for Customer

Resolution

When working with Inbound and Outbound e-mails in a service ticket, the current size limitation for an e-mail is 20MB of data.

This data includes:

  • E-mail Body;
  • Attachments;
  • Fonts & Design;
  • Text;
  • Any additional aspect that will compose the e-mails itself;

E-mails which have more than 20MB may experience performance issues and experience issues within the system, causing it to fail and be displayed in the Web Service Message Monitoring tool as erroneous.

Please note that if the E-Mail is being rejected at from our infrastructure side, there will be no message displayed in the Web Service Message Monitoring tool. You will however receive an undeliverable response with the message ''5.1.0 - Unknown address error 552-'size limit exceeded''.

Keywords

E-mail ; Limitation ; Attachment ; 20MB ; Inbound ; Cloud for Customer ; C4C ; Service ; size ; error ; Unknown address error 552-'size limit exceeded' , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions