SAP Knowledge Base Article - Public

2793071 - Can I request to change/customize my SAP Analytics Cloud (SAC) URL or Data Center?

Symptom

  • The current SAP Analytics Cloud (SAC) URL "<customer/tenant_name>.<datacenter_region>.sapanalytics.cloud" does not have the correct text / format.
  • Is it possible to change the SAC URL?
  • Can SAP move my SAP Analytics Cloud system to another SAP Data Center/landscape? - See the following link for more information: SAP Cloud Platform Regions and Service Portfolio.

Environment

  • SAP Analytics Cloud

Cause

  • SAP is not able to change the URL of the existing SAP Analytics Cloud tenant, due to feature complexities.

Resolution

Overview

  • SAP is able to create a new system with a preferred URL instead of changing the current URL. This process WILL NOT move existing content and/or data from the previous system (previous tenant URL) to the new system.
  • Customers are responsible for performing the content (ie. Users, Connections, Models and Stories) and data migration as per the KBAs below:
    • 2538909 - How can I export / move / copy / transport a model (both transactional and master data) and/or its underlying objects (stories, connections etc) between two systems in SAP Analytics Cloud?
    • 2732197 - Life-cycle management (Import/Export).
  • SAP will not perform the content and data migration.
  • Please note that the new tenant creation (provisioning) is not immediate but when complete, customers will be provided with a specified time window to perform the content and data migration.

If you want to proceed, please follow steps below according to the request type:

Option A - You would like to get a different system URL provisioned on the SAME landscape/data center:

  1. Please reach out to your Account Team (SAP Account Executive / Customer Engagement Executive) to request this option.
  2. If you do not have a CEE, please create an incident with Product Support via the component area "LOD-ANA-ADM" and provide the following;
    • Existing SAC Tenant URL
    • Expected SAC Tenant URL in the format "<expected_name>.<datacenter_region>.sapanalytics.cloud"
  3. Please also provide a written confirmation in the support incident with the format below:

    "I, the customer, accept the responsibility for the migration of content and data between the existing and new systems."

  4. Once the new system is created, you will be provided with a specified time window to perform the content and data migration and informed when the old system is planned to be taken offline.

Option B -  You would like to get a different system (for whatever reason, like  URL, QRC, etc.) on a DIFFERENT landscape/data center:

  1. Reach out to your Account Team (SAP Account Executive / Customer Engagement Executive) to inform them about your request.
    • This request cannot be managed through a Support Incident and Product Support will reject all such requests.
  2. Once the new system is created, you will be provided with a specified time window to perform the content and data migration and informed when the old system is planned to be taken offline.

Note - If you are moving between update groups, then extra precautions are needed to make sure it is possible to transfer content and data between the old and new systems. For more information regarding this, please see the KBA below:

  • 2732197 - Life-cycle management (Import/Export).

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    Keywords

    SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , (new tenant creation) , about process of tenant url change (new , cee , sac url chagne , need to move from neo to cloud foundry p , cloud foundry partner cf , neo to cloud foundry migration , migration sap neo to cloudfoundry , fast track fasttrack , migrate sap analytics cloud tenant to c , cloud tenant to cloud foundry environmen , migrate sap analytics cloud tenant to cl , cloud foundry environment , partner test & demo sac , sac kba new tenant url change , need to move from neo to clound foundry , LOD-ANA-ADM , SAC Administration , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , How To

    Product

    SAP Analytics Cloud 1.0