SAP Knowledge Base Article - Preview

2792621 - CMS stops and starts abruptly during update process - Data Services

Symptom

  • Update IPS to the most recent version.
  • The upgrade process of IPS will be successful but Tomcat and SIA will not start afterward.
  • The ErrorandWarning.log will have the following errors
    Error: " ntservice Error: Service is in pending state, unable to control service, exiting...
    Error: SetSIAStateWithRetry: ControlNTService failed stoppingervice <CMSname> after 5 retries.
    ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 5. (FWM 23025)
    *#*_*|ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 5. (FWM 23025)|ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 5. (FWM 23025)*_*#*
    ERROR: An unexpected internal error occurred. AddNode - Node update failed. (FWM 23009)"
  • Manual execution of Addnode.sh/.bat did not resolve the error.
  • No third party processes were found to be blocking or restarting the SIA.


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Environment

SAP Data Services

Product

SAP Data Services 4.2

Keywords

KBA , EIM-DS-SVR , Administration/Server , EIM-DS , Data Services , Problem

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