SAP Knowledge Base Article - Preview

2792529 - SUM Startup Issue- "Error during SUM ABAP process start: error Please contact the SAP support."

Symptom

The SUM tool is not starting in browser and stops with an error as provided below:

"Error during SUM ABAP process start: error Please contact the SAP support."


error.png


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Environment

1. Dual stack system.

2. SUM 1.0.

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SUM Startup issue, Dual stack enviornment, libjvm.so, libc.so.6, GLIBC_2.6, libjvm.so, Error during SUM ABAP process start, Please contact the SAP support, RHEL 7, compat-sap-c++, Command execution failed, Error: dl failure on line *** , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-OP-LNX , Linux , BC-INS-RMP , Provisioning with restricted maintenance , BC-CCM-HAG , Host Agent , Problem

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