SAP Knowledge Base Article - Public

2789786 - Not able to save Data Privacy Consent Statement

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

You are not able to save and publish a Data Privacy Consent Statement as "Save & Publish" is grayed out on Data Privacy Statement feature as screenshot below:

SavePublish not available.png

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Logon as an admin;
  2. Go to Admin Center -> Data Privacy Statement;
  3. Create or edit a draft;
  4. want to save and publish it

Cause

The "Save & Publish" is grayed out as the statement is not completed. Most likely it was added another language and that language statement is not completely setup as example below:

not complete.PNG

Resolution

To be able to Save and Publish you need to have all Statements completed with Tile and Statement Message, Default and all Languages added.

Once you complete the Statements it will show the possibility to Save and Publish as example below:

completed.PNG

Keywords

Consent, DPMS, DPM, DPCS, Statement , KBA , LOD-SF-PLT-DPC , Data Privacy Consent Statement (DPCS) Feature , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions