SAP Knowledge Base Article - Public

2789712 - LMS: Record Learning in scheduled offering not displaying all users

Symptom

The Record Learning Action on Scheduled Offering is not showing the complete list of enrolled users.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Learning Administration
  2. Scheduled Offering
  3. Search for the SO ID
  4. Notice the number of registered users
  5. Under Actions, click on Record Learning
  6. Notice that the number of users does not match with the number of registered users

 Compare it to:

  1.  Users
  2.  Tools
  3.  Record Learning Multiple
  4.  Scheduled Offering
  5.  Search for the Scheduled Offering
  6.  Add the completion status
  7.  Next
  8.  Notice that the list of users matches with the number of registered users on the scheduled offering

Cause

The Record Learning on the Scheduled Offering shows the list of user who has not been recorded learning and users with "not-for-credit" completion status.

Resolution

The Record Learning on the Scheduled Offering shows the list of user who has not been recorded learning and users with "not-for-credit" completion status. The discrepancy in users are those who have been given completion already.

For the Record Learning Multiple (Users > Tools), there is no validation check on users who have already been marked with a "For Credit" completion status.

Keywords

record learning missing users, record learning incomplete users, LRN-56290 , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions