SAP Knowledge Base Article - Public

2787668 - Fail to open or create model in SAP Analytics Cloud (SAC) in Chrome version 74


  • After the Chrome upgrade from version 73 to version 74, you are not able to open or create models in SAP Analytics Cloud.
  • Could not reproduce the issue with the same workflow in Chrome version 73.
  • Observe the following error in the Chrome Developer Tools Console:
    • Uncaught (in promise) TypeError: Cannot convert undefined or null to object


  • SAP Analytics Cloud 2019

Reproducing the Issue

  1. Log in SAP Analytics Cloud.
  2. Go to menu Browse >  Files > Public > Model.
  3. Click to open any model.
  4. Notice the error Uncaught (in promise) TypeError: Cannot convert undefined or null to object in Chrome Developer Tools Console


It is a known issue. This issue is currently under investigation by Development. It is planned to deliver the fix in Wave 2019.11


This issue is resolved in the next release of SAP Analytics Cloud.

In the meantime, downgrade Chrome to version 73 to avoid this issue. See Downgrade your Chrome version.

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem


SAP Analytics Cloud 1.0