SAP Knowledge Base Article - Preview

2786926 - IBP: Integration issues - Incident prioritization

Symptom

Judging the right priority for SAP IBP Integration (INT) incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of IBP Integration incidents, which cover the following components:

  • SCM-IBP-INT
  • SCM-IBP-INT-HCI
  • SCM-IBP-INT-POP


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Environment

SAP Integrated Business Planning (SCM-IBP)

Product

SAP Integrated Business Planning for Supply Chain all versions

Keywords

sap, ibp, integrated, business, planning, plan, integration, issues, incident, prioritization, priority, ticket, oss, issue, , KBA , SCM-IBP-INT , Integration , SCM-IBP-INT-TS-DS , CPI-DS Integration , SCM-IBP-INT-TS-POP , Postprocessing for IBP Integration , How To

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