SAP Knowledge Base Article - Public

2786873 - Receiving all resources for staffing of a role

Symptom

When trying to staff a role in an Internal Project or Customer Project - not all resources/employees are available for selection.

Environment

SAP S/4 HANA Cloud
SAP Commercial Project Management (CPM)

Reproducing the Issue

  1. Open app "Plan Customer Projects"
  2. Open a Project
  3. Switch to edit-mode
  4. Navigate to tab "Team" (or navigate to roles via work packages)
  5. Create a new role or try to staff an existing one. (for example role "Trainer")
  6. Click on "Add Resource"  

    cpm1.jpg
  7. A pop-up is opened with or without resources - but the expected resource is not available.
  8. Remove the filter for the role - for example "Trainer" by clicking on "X".  

    cpm2.jpg

  9. Afterwards, all resources are displayed.
  10. Select a resource and click on button "Add to Role".   

    cpm3.jpg
  11. As a result the role is staffed with the resource.

Cause

When the filter in the pop-up isn´t cleared for the role all combinations role/resource are available where this role is staffed in customer projects.

Resolution

The filter for the role must be removed to receive all resources for staffing.

Keywords

F0719, CPM_PROJ_MANS1, /CPD/SC_PROJ_ENGAGMNT_MAINT_SRV, SAP_BR_PROJ_MANAGE_COMM , KBA , CA-CPD-SS , S/4HANA Professional Services Cloud - CPM , Problem

Product

SAP S/4HANA Cloud all versions

Attachments

cpm1.jpg
cpm2.jpg
cpm3.jpg