SAP Knowledge Base Article - Public

2785629 - Check Tool: How to use Check Tool to check for duplicate usernames


  • In provisioning I am trying to enable the feature "Enable Non-Case-Sensitive Username" but it will not save.
  • How can I check if there are duplicate usernames in the system?
  • Can the Check Tool tell me what users are preventing me from enabling non case sensitive usernames in provisioning?
  • I need to enable non case sensitive usernames to allow SSO users login but the feature won't save.

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SAP SuccessFactors HCM Suite


Why might I need to use this Check?

  • You can use the Check Tool to check the system for any duplicate usernames.
    • There are two prerequisites that must be met to enable the feature outlined in KBA 2214831 - Is there a way to remove the case sensitivity of Usernames in SuccessFactors?
    • If, on saving the feature, you notice it does not save this means you have not met both prerequisites.
    • One of the requirements to enable the feature "Enable Non-case-Senstive Username" outlined in is to ensure there are no duplicate Usernames in the system.

    How to enable the Check Tool?

    See the KBA 2472648 - How to check your SuccessFactors configuration - Check Tool

    How to Use the Check Tool to check for duplicate Usernames

    1. Admin Center
    2. Check Tool
    3. User Management
    4. User Information
    5. Non-case-sensitive duplicate usernames must not exist.
    6. Run 1 Check

    7. The results of the Check will appear in the Result Column.

    8. The results will show the list of Usernames that are duplicated in the system.
    • To meet the prerequisite, you must update the User Information to ensure no duplicate Usernames exist in the system.
    • This update can be done via the UI or Importing the User Data File depending on your system setup.
    • See SAP Help Portal for a guide on both methods User Information Management


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    SAP SuccessFactors HCM Core 1902