SAP Knowledge Base Article - Public

2784381 - What does the completion timestamp reflect for offline player?

Symptom

When reviewing content completions based off of the content being completed by the mobile offline player, the time stamp does not match up for when the user state the course was completed in the mobile application.

Environment

  • SAP Learning Managment System.
  • Android
  • iOS

Cause

This is due to the record keeping intentions of the LMS. The LMS set completions times that it was recorded to the LMS not when the content was completed via the LMS. All time stamps for completion should reflect the time that the mobile device synced with the LMS to report a content completion.

Resolution

No resolution needed, behavior is timestamp is represented of when the LMS was reported the content completion.

Keywords

KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning all versions