SAP Knowledge Base Article - Public

2784335 - How to move Candidates to Status Signed in Onboarding


  • This Knowledge Base article provides an explanation on the Cancel functionality within SAP SuccessFactors Onboarding.
  • Customer request to move records to All Document Submitted.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding


For Implementation Partner(s) and Consultant(s)

We have a new functionality in ONB to move records to All Documents Submitted.

To activate button,

  1. Log into the account Super Admin site (please coordinate with your implementation partners or create a support ticket)
  2. Navigate to Account Options
  3. Create or Update the key AllowCancelProcess

See screenshot:


Once the key is added, verify the Cancel button is added to ONB.

  1. Log into ONB application 
  2. Navigate to the Settings > Manage Employees 
  3. Choose the affected candidate whom you want to move to Signed Status 
  4. Click the Cancel button

See screenshot:


  • Please be aware that when "Cancel" button is clicked, all exisiting candidate's form(s) will be sent to Document Center.
  • The forms can be without signature and without some data. 


Signature Step, Cancel, Activity, Work Queue, Super Admin, Move, Records, Signed, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem


SAP SuccessFactors Onboarding all versions