- Candidates are not hired
- Goals are appearing in New Hire Activity
- Goals are not appearing in New Hire Goal Plan
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding 1.0 - All Versions
Goals of candidates are not appearing in New Hire Goal Plan because they are not yet processed completely via Manage Pending Hires or OnStartDateStatusChange job.
For Live Customer(s)
The candidate was not yet processed in Manage Pending Hires (Customer's with Employee Central) and OnStartDateStatusChange (Customer's without Employee Central).
If the candidate's OnboardingCandidateInfo's "hired" field is equals to No and "userId" is blank, the behavior is expected where Goal/Objective is not synced to New Hire Goal Plan. The candidate must have the field "hired" equals to Yes in OnboardingCandidateInfo object, this means that the user was hired already.
|Hired = No||Hired = Yes|
Tried above resolution and it still won't work, try contacting support below.
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2781872 - Goals Added in New Hire Activities not Syncing to New Hire Goal Plan
- Component: LOD-SF-OBD-INT
Related Knowledge Base Article(s)
See KBA 2432870 on how to properly configure Onboarding 1.0 and Goal Management integration
objective, new hire goal plan, ONB, OBD, EC, goal management, integration, NHA , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem