SAP Knowledge Base Article - Public

2781872 - Goals Added in New Hire Activities not Syncing to New Hire Goal Plan [Integration with GM] - Onboarding 1.0

Symptom

  • Candidates are not hired
  • Goals are appearing in New Hire Activity
  • Goals are not appearing in New Hire Goal Plan

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

Goals of candidates are not appearing in New Hire Goal Plan because they are not yet processed completely via Manage Pending Hires or OnStartDateStatusChange job.

Resolution

For Live Customer(s)

The candidate was not yet processed in Manage Pending Hires (Customer's with Employee Central) and OnStartDateStatusChange (Customer's without Employee Central).

If the candidate's OnboardingCandidateInfo's "hired" field is equals to No and "userId" is blank, the behavior is expected where Goal/Objective is not synced to New Hire Goal Plan. The candidate must have the field "hired" equals to Yes in OnboardingCandidateInfo object, this means that the user was hired already.

Hired = No Hired = Yes
SAPSUPPORT-00005 09-23-2019 7.41.24 PM.png SAPSUPPORT-00004 09-23-2019 7.41.11 PM.png

 

Tried above resolution and it still won't work, try contacting support below.

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2781872 - Goals Added in New Hire Activities not Syncing to New Hire Goal Plan
  • Component: LOD-SF-OBD-INT

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

See Also

Related Knowledge Base Article(s)

See KBA 2432870 on how to properly configure Onboarding 1.0 and Goal Management integration

Keywords

objective, new hire goal plan, ONB, OBD, EC, goal management, integration, NHA , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions