- Update mapping in existing metadata file in SAML Service Provider.
- In 'Step 4: Verify your account with the identity provider' in SAP Analytics Cloud (SAC), after clicking "Check Verification", error message: "We were not able to verify your account. Check your login credential and try again" appears.
SAP Analytics Cloud 2019.07
Reproducing the Issue
- Make some mapping changes to existing metadata file in SAML Service Provider.
- Verify account in SAC.
- Notice error: "We were not able to verify your account. Check your login credential and try again."
- Please make sure a new incognito browser session is used for the "Verify Account" step. Any existing session may cause the "Verify Account" step to either fail, or succeed despite not being configured correctly.
- Please also make sure credentials used in your Custom SAML SSO IdP are maintained correctly.
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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