You are trying to edit a business user by copying access rights from an existing source (another business user, a business role), but the Copy actions are greyed out.
SAP Cloud for Customer
- SAP Business ByDesign
Reproducing the Issue
Go to the Business Users work center view.
- In Cloud for Customer, this is in the Administrator work center;
- In Businss ByDesign, this is in the Application and User Management work center.
The reason behind this is that this business user already has a business role assigned. As stated in the documentation in the Business User screen, a business role will overwrite the user's individual access rights. Since the Copy actions (Copy from User, Copy from Business Role) will copy those access rights into a user's individual access rights, this would not be relevant for a user with a business role already assigned — as such, the actions are greyed out.
If you still want to use this action, simply click the button Edit Without Business Roles — this will remove all business roles assigned to the user and re-enable the Copy actions.
Copy from User, Copy from Business Role, Disabled, Business User, Edit Access Rights , KBA , SRD-CC-IAM , Identity & Access Management , Problem