SAP Knowledge Base Article - Preview

2779483 - [SF MOB] Employee Central - Service Center ASK HR - Mobile FAQ

Symptom

Employees can access the ASK HR application on their mobile device by downloading and installing the SAP SuccessFactors Mobile app from the app store.

The ASK HR application is available for Android and iOS mobile platforms. After the ASK HR application is downloaded on your mobile device, employees can:

  • Create tickets
  • Check the status or update of an existing query
  • Interact with the HR agent
  • Contact HR for any HR related query

This enhances the employee experience by ensuring that employees have easier access to the tickets they create. This also ensures that employees are able to receive the fastest response possible inline with local HR expertise and processes. Additionally, the application available on mobile makes it simple for your employees to find relevant HR information and allows them to easily contact their HR experts.

This KBA is a general guide on the requirements, configuration steps, and known limitations about the feature.


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Environment

  • SAP SuccessFactors - Employee Central Service Center
  • SAP SuccessFactors - Mobile

Product

SAP SuccessFactors Employee Central Service Center all versions

Keywords

AskHR Service Center, Mobile, FAQ, Close, ticket, incident category, hide, failed to load data, , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , How To

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