Notice few candidates are stuck in the Signature steps.
Candidate recieved error message Asynchronous task is completed with error during signature steps.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into ONB Application
- Pick up the affected candidate in ONB tab
- Notice the error message when using DocuSign Signature
Some forms are configured to Use DocuSign when form doesn't require signature.
- Please be aware that including a form as part of the SIGNATURE package without Signature is generally a problem, as the form will appear in DocuSign, but DocuSign can't process it/ doesn't know what to do with it.
- Reconfigure the form(s) and try processing the candidate again.
Asynchronous task, DocuSign error, Signature, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem