SAP Knowledge Base Article - Public

2778868 - Printing a Portlet information to a PDF in People Profile - SuccessFactors Employee Profile

Symptom

Portlet Information is being cut when printing to a PDF or a Printer via Internet Explorer or FireFox browser.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Navigate to "Employee Profile";
  2. Click on "Actions";
  3. Click on "Take Action" > "Print/PDF";
  4. On "Choose how you want to print the profile page", select one of the available options:
    • Print the entire page
    • Print the selected parts
  5. Hit the "Print" button and see that the information displayed in the file is not complete.

Cause

This is a limitation on how Internet Explorer and FireFox browsers read the page when printing/pdf employee profile content, and not a SuccessFactors' system limitation.

Resolution

Print the Portlet information via Chrome Browser. For that, please follow:

  1. Access the Instance using Chrome;
  2. Navigate to "Employee Profile";
  3. Click on "Actions";
  4. Click on "Take Action" > "Print/PDF";
  5. On "Choose how you want to print the profile page", select one of the available options:
    • Print the entire page
    • Print the selected parts
  6. Hit the "Print" button;
  7. On "Destination" select "Save as PDF";
  8. Hit the "Save" and see the information be properly displayed.

Keywords

Browsers, Internet Explorer, FireFox, Chrome, Print, PDF, Print Preview, Cut, Information, Portlet, Missing, Not Displaying, Blank, Print/PDF, Actions, Profile. , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , LOD-SF-EP , Employee Profile , How To

Product

SAP SuccessFactors HXM Suite all versions