SAP Knowledge Base Article - Preview

2778401 - Poor Web UI Performance when working with ChaRM Document

Symptom

  • Long loading time when opening a ChaRM document
  • System times out when trying to access a transaction in Web UI
  • Slow performance loading a ChaRM document
  • Change document takes too long to open/load
  • Not able to display Change Cycle
  • Performance issue on Charm screen
  • Performance problem when processing request for change
  • Opening a document from sm_crm result list the browser hangs and ends with 500 time-out.


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

Continual Cycle, Change Cycle, Phase Cycle, Urgent Chane, Normal Change, change control management, change request management, IF_TD_PROJ_RISK~CALC_MISSING_TRANSPORTS, CL_TD_PROJ_RISK, BSPGLOBALSETTINGS, BSPGLOBALSETTIN, BTSGLOBALSETTING , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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