SAP Knowledge Base Article - Preview

2778336 - Call drops after a warm transfer to Cisco phone user (hardphone)


  • You are using SAP Contact Center
  • Call drops after being warm transferred from by another agent
  • SIP Bridge logs capture the following error:
    • SIP/2.0 488 Not Acceptable Media



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Hardphone, IP Phone, Dropped call, Cause Code , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.