SAP Knowledge Base Article - Public

2777326 - SingleLogout File generated when logging out or proxying

Symptom

When using SuccessFactors in Chrome and trying to logout or proxy as someone, a SingleLogout file is being downloaded.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log in to SuccessFactors
  2. Click the user dropdown > Proxy Now
  3. Select the user you want to proxy as
  4. Click to proxy and the SingleLogout file is downloaded
  5. Click to become self and the SingleLogout file is downloaded again
  6. Try to logout from SuccessFactors and the file is downloaded again

Cause

The old versions of Google Chrome are making this file to be downloaded when doing any of the three actions.

Resolution

Upload your Google Chrome to the latest version. This should stop the downloading of the files when performing proxy, becoming self or logging out.

Keywords

SingleLogout, Logout, Proxy, BecomeSelf, download, file, LRN-53332 , KBA , LOD-SF-PLT-PRX , Proxy , How To

Product

SAP SuccessFactors HXM Suite all versions