SAP Knowledge Base Article - Public

2776691 - Employee export via Integration Center jobs generating duplicate records

Symptom

When using Integration Center job to export employee data from BizX to Learning, it is generating duplicate records which can be identified via the Learning user connector details.

Environment

SAP SuccessFactors HXM

Reproducing the Issue

  1. Schedule an employee export job in Integration Center >
  2. Run the job >
  3. Go to Learning user connector and run the connector job >
  4. You will see the message "Record received for duplicate entity" for some users, though there is no duplicated entity sent from SAP SuccessFactors side.

Cause

This is the issue with the pagination in Integration Center job.

Resolution

  1. Open the integration Center in edit mode in the UI >
  2. Open the "Destination Settings" tab > Advance Settings section >
  3. Check the "Enable Server Side Pagination" box >
  4. Save the integration (mandatory step) >
  5. Run the integration.

See Also

2742107 - Integration Center: Frequently asked questions

2538003 - SAP SuccessFactors Learning Connectors - User Assistance Documentation link

Keywords

integration, center, employee, export, duplicate, record, learning, user, connector, Record received for duplicate entity, Enable Server Side Pagination, 1173 , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-INT , Integrations , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Core all versions