Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- You are using an SAP Contact Center (CCtr) Interactive Voice Response (IVR)
- You've activated the Secure Real-Time Transport Protocol or Secure RTP (SRTP)
- When using RTP only the Dual Tone – Multi Frequency (DTMF) options work fine; however with SRTP the menus don't work
- Looking at the CEM logs, you noticed a 'nomatch' message and the call is disconnected afterwards
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, SBC, DTMF tone , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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