SAP Knowledge Base Article - Preview

2776604 - IVR menu with DTMF does not work when SRTP is activated

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are using an SAP Contact Center (CCtr) Interactive Voice Response (IVR)
  • You've activated the Secure Real-Time Transport Protocol or Secure RTP (SRTP)
  • When using RTP only the Dual Tone – Multi Frequency (DTMF) options work fine; however with SRTP the menus don't work
  • Looking at the CEM logs, you noticed a 'nomatch' message and the call is disconnected afterwards         


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, SBC, DTMF tone , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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