You are able to add Time entries to the Ticket even after the Ticket status is set to Completed.
SAP Cloud for Customer
Reproducing the Issue
Go to Service Workcenter.
- Navigate to Tickets view.
- Open any Ticket DEF which has the Status as Completed (Where DEF is the Ticket ID).
- Navigate to the Time entries facet.
You will see that the New and Start Recording buttons are Active.
Time recording against a Completed or Closed Ticket is allowed in Cloud for Customer.
Time can be recorded against a Completed Ticket in Cloud for Customer. However you can control the Visbility property of the Buttons using a Rule with Code as Root.Status != 5 or Root.Status !=6 which will make the buttons invisible for the user when the Status is Completed.
Time recording , Ticket , Completed , KBA , time entry , time recording , ticket , completed , LOD-CRM-SRP , Service Request Processing , How To