SAP Knowledge Base Article - Preview

2774852 - DLs Are Not Working for the Email Channel Scenario

Symptom

When sending an E-mail to a Distribution List that contains an E-mail Channel, the ticket is not being created.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket; DL; Email Channel; Distribution List, E-mail, Service, Channel, Forward, Recipient, To, E-mail Address , KBA , LOD-CRM-SRP , Service Request Processing , How To

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