SAP Knowledge Base Article - Public

2773106 - Learning Plan Notification Behavior with Curriculum Retraining

Symptom

  • Upon completion of an item in a curriculum, the next time the Learning Plan Notification Automatic Process runs, the users receive a Learning Plan notification.
  • This notification informs the user that there has been a modification to their Learning Plan.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a curricula
  2. Add an item to the curricula
  3. Edit the information to include retraining such as 365 days
  4. Assign the curricula to a user that has a valid email
  5. Trigger the Learning Plan Notification Automatic Process and receive the notification
  6. Complete the item that has the retraining set
  7. Trigger the Learning Plan Notification Automatic Process and receive the notification
  8. The notification includes the item that was just completed

Cause

This is expected behavior because the item requirement date has been modified.

Resolution

If a change in behavior is desired please follow the Enhancement Request process outlined in KB article 2090228.

See Also

  • KB article 2621371 - LMS Assigned Item not showing in Learning plan
  • KB article 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

sf, success factors, LMS, curricula, change, modification, retraining, item, assign, e-mail, email , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CUR , Curricula , Problem

Product

SAP SuccessFactors Learning all versions