SAP Knowledge Base Article - Public

2772717 - Expense Report Not Posted Due To Process Communication Error

Symptom

You have at least one Source Document 555 - Customer Project Expense List which is not posted because the Expense Report AAA is not posted. You notice that there is a Process communication error for the Expense Report. When you restart the XI message (SRT_MONI) it does not work and you see that the error message here is: 'Balance not zero in the document'.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Travel and Expense workcenter.
  2. Go to the Expense Reports view.
  3. Select the Expense Report AAA and open it.
  4. Click View All.
  5. Click the Document Flow Tab.

You notice that the posting did not work. Instead there is a [!] icon. If you click it, the following error addressed to your service provider is displayed:

'Expense Report AAA cannot create a Business Transaction (For Accounting)'.

Once your service provider has solved the errors, the system closes the errors and restarts the processes automatically.

Cause

If you go in the backend in SRT_MONI to find the XI message, you see the error message 'Balance not zero in the document'.

You have at least 2 Expense with the same Expense Type but not the same Tax Code or not the correct Tax Code.


For instance:

  • Expense 1: Expense Type: Train / Tax Code: Domestic purchase of freight services, freight reduced rate.
  • Expense 2: Expense Type: Train / Tax Code: Domestic purchase of goods, zero rate.

Resolution

In the given scenario, if you change the Tax Code of the first Expense to Domestic purchase of goods, zero rate, the issue is resolved.

Keywords

Balance not zero in the document, Process communication error, Expense Report, , KBA , balance not zero in the document , process communication error , expense report , AP-ERM-GLO , Cross-Country Extensions , Problem

Product

SAP Business ByDesign all versions