Symptom
The following error occurs in SAP Analytics Cloud (SAC):
- Unable to authenticate. Please ensure your credentials are valid.
- Cannot return OAuth 2.0 SAML Bearer Assertion because could not retrieve OAuth 2.0 access token
Environment
- SAP Analytics Cloud 2019.4.5
Reproducing the Issue
- Follow the steps from SAC help guide on section "Live Data Connection to SAP S/4HANA Cloud Edition via OAuth" and create connection.
- When clicking on the OK button in the connection creation page, error "Unable to authenticate. Please ensure your credentials are valid." is seen.
- Error "Cannot return OAuth 2.0 SAML Bearer Assertion because could not retrieve OAuth 2.0 access token" can be captured from HTTP traffic
Cause
- Missing 'Outbound Communication', or the 'Outbound Services' is not activated successfully.
Resolution
Configure the missing 'Outbound Communication':
- Navigate to Help Guide: Integration with SAP Analytics Cloud (1SO).
- Got to 'Part 2' and work through sections 1e. , 2e. and 2f.
Reactivate the 'Outbound Services':
- Navigate to Help Guide: Integration with SAP Analytics Cloud (1SO).
- Got to 'Part 2' and work through sections 2e. and 2f.
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem
Product
SAP Analytics Cloud 1.0 ; SAP S/4HANA Cloud 1902