SAP Knowledge Base Article - Public

2771580 - It is not Allowing to add Note by Using Multiple Ticket in Fiori UI


An action Add Note is not working when selecting multiple tickets.


SAP Cloud for Customer.

Reproducing the Issue

  1. Logon in RUI.
  2. Go to the Service work center.
  3. Go to the Tickets view and click on All Tickets using drop down option.
  4. Using toggle option select multiple tickets.
  5. Click on Action to Add Notes to those ticket .
  6. Maintain the note in the Note section and save it.
  7. Once you open one of the ticket and go to the Notes facet, you can see added note is missing here.


In the selected tickets, there exist ticket with the status closed.


If the closed ticket is selected, then adding note functionality in multiple tickets will not work and this is an expected system behavior.


Add Note , Multiple Tickets , KBA , closed ticket , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911