SAP Knowledge Base Article - Preview

2770797 - The IAS tenant user login fails after successful activation: Sorry, we could not authenticate you. Try again.

Symptom

The IAS tenant user login fails after the activation link is called and the password update was successful.

The user receives the below message:

Sorry, we could not authenticate you. Try again.

In the Troubleshooting log, the following error is displayed:

Identity Provider could not process the authentication request received due to error on its own side.The SP user [<user_uuid>] is with status inactive for Service Provider [<service_provider_url>] Caused by: javax.security.auth.login.AccountException: The SP user [<user_uuid>] is with status inactive for Service Provider [<service_provider_url>] Caused by: The SP user [<user_uuid>] is with status inactive for Service Provider [<service_provider_url>]


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Environment

SAP Cloud Platform Identity Authentication Service

Product

Identity Authentication 1.0

Keywords

status, inactive, active, API, CSV, update, user, ias, ids, idp , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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