You are receiving incident notification from SAP with the subject in your own language, but the text content is in foreign language (oriental encoding).
SAP Business ByDesign
This behavior is related to Content conversion, Mailbox Transport Delivery service on Mailbox Server.
You must to check outlook encoding.
1 . Click on “file”.
2. Select “option” and go to “advanced” view.
3. Scroll down the page until “international options”.
You can check the attached screenshot to take as reference how to configure it.
E-mail Notificiation, Encoding , Unknown Characters , Oriental , KBA , SRD-CC-CI-CCS , Service Control Center , How To