SAP Knowledge Base Article - Public

2770265 - Bulk Create Candidates from .CSV File - Failing with "Entity CandidateByCSVUpload is not found" error - Recruiting Management

Symptom

After configuring all the required configurations for "RCM Q1 2019 feature - Bulk Create Candidates from .CSV File", while trying to import the candidate using the .csv file getting an error "Entity CandidateByCSVUpload is not found".

Note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Log in to SF -> Home -> Recruiting
  2. Go to Candidates.
  3. Add Candidates -> Bulk Create Candidates from .CSV file
  4. Add the mandatory details "Batch Name", select a file to upload, click on upload file and error comes up.

Screenshot+CSV+Bulk+Upload (2).JPG

Resolution

The solution for this case is Metadata Refresh. However, CandidateByCSVUpload Entity is restricted so normal Metadata Refresh won't work.

Kindly follow these steps:
** the user performing those steps must also have the permission "Bulk Create Candidates from .CSV file" **

  1. Open any browser
  2. On the URL, type in "<company base URL>/odata/v2/restricted/refreshMetadata" -> Press Enter
  3. A pop up will ask for the credentials
  4. Provide the following information using the following format
  5. Username: <username>@<company id>
  6. Password: <API Password>
  7. Once done, provide a Metadata Refresh on the Environment by following these steps
  8. Go to Admin Center -> oData API Metadata Refresh and Export
  9. Click on Refresh

See Also

2515741 - How to refresh Odata Metadata voa an API call

2171588 - oData API Metadata Refresh and Export - SuccessFactors

Keywords

Bulk Candidate, .csv, Create, Bulk Create Candidate, Entity CandidateByCSVUpload, Bulk Upload, Metadata, Refresh , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions