You have assigned Reasons for Rejection/Acceptance in the fine tuning activity Leads,but when you update the Lead status to Accepted/ Declined, no pop up is triggered to select the Reason.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales work center.
- Go to the Leads view.
- Open a Lead ID.
- Select the Edit button.
- Update the status to Declined.
- There is no pop up triggered to select the Reason for Rejection.
It is the expected behaviour that there is no pop up triggered.
The Reason Code field must be added to the Lead header. From this field, all the values maintained in Leads Activity > Assign Reasons will be visible and from here you can choose a Reason value.
Reason for Rejection, Acceptance, Leads , KBA , LOD-CRM-LM , Lead Management , Problem