SAP Knowledge Base Article - Public

2768958 - There is no Reason for Rejection/ Reason for Acceptance Pop up in Lead TI


You have assigned Reasons for Rejection/Acceptance in the fine tuning activity Leads,but when you update the Lead status to Accepted/ Declined, no pop up is triggered to select the Reason.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open a Lead ID.
  4. Select the Edit button.
  5. Update the status to Declined.
  6. There is no pop up triggered to select the Reason for Rejection.


It is the expected behaviour that there is no pop up triggered.


The Reason Code field must be added to the Lead header. From this field, all the values maintained in Leads Activity > Assign Reasons will be visible and from here you can choose a Reason value.


Reason for Rejection, Acceptance, Leads , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions