SAP Knowledge Base Article - Public

2768771 - SuccessFactors IT Contact Change request

Symptom

  • How to change my SuccessFactors IT Contact Person?
  • SuccessFactors IT Contact Change request;
  • The system details and credentials weren't received after new SuccessFactors tenants were created;
  • Customer needs to change their SuccessFactors IT Contact person;

Environment

SAP SuccessFactors HXM Suite

Resolution

Please kindly note that IT Contact Person Change requests must be addressed to customer's CSM and/or CEE.

For the case you don't have a CSM nor a CEE, you can then address this request to SuccessFactors Cloud Support.

On this case exceptionally, the below workflows must be followed by each side, accordingly:

 

  1. Raise a new support case under the component LOD-SF-PLT-NCC;
  2. Within your request, the following information is required:
    1. ERP customer number and/or CRM Account ID;
    2. Customer's VB Order;
      1. Provider Contract, Quote ID or Opportunity numbers would also work.
    3. Old IT Contact person's full name and e-mail address;
    4. New IT Contact person's full name and e-mail address;

NOTE: Cloud Support should analyze the internal memo for guidance.

See Also

 2594981 - SuccessFactors IT Contact changed or did not receive the Welcome Letter - INTERNAL ONLY

Keywords

IT contact person, Success Factors, tenant credentials, admin credentials, system details, tenant notification, new tenants, tenant credentials , KBA , LOD-SF-PLT-NCC , New Instance Creation , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions