SAP Knowledge Base Article - Public

2768765 - How to Disable Numeric Keypad on Cloud for Customer Mobile Application


You are entering information on numeric fields on SAP Cloud for Customer mobile application and the keyboard shown is not native to your device.


SAP Cloud for Customer

Reproducing the Issue

  1. Open Sales Orders work center.
  2. Open or create a sales order.
  3. Change to Products section of the sales order.
  4. Add a product.
  5. Click on the quantity field.
  6. An application custom keyboard is prompted.



  1. Login to the SAP Cloud for Customer mobile application.
  2. Click on your photo on the top-right.
  3. Click on settings.
  4. Click on numeric keypad settings.
  5. Disable the numeric keypad.
  6. Click on save.
  7. Logoff from the mobile application.
  8. Logon to the mobile application again.


Numeric; Keyboard; Keypad; Numpad; Quantity; , KBA , AP-RC-MOB-UIF , Responsive UI , How To


SAP Cloud for Customer add-ins 1902