How to collect all the email activities from Ticket Interactions using Odata Services.
SAP Cloud for Customer
To collect all the email activities from the Interactions, a specific HTTP Method must be used.
To collect the data, please perform the following steps:
- Get the Object ID of a ticket:
URL:https://<sid>-cust<client>.dev.sapbydesign.com/sap/c4c/o data/v1/c4codata/ServiceRequestCollection?$filter=ID eq '<Service Request ID>'
- Use the Object ID received in the first step and call the serviceRequestInteraction:
URL:https://<sid> -cust<client>.dev.sapbydesign.com/sap/c4c/ odata/v1/c4codata/ServiceRequestInteractionCollection?$filter=ServiceRequestObjectID eq '<copied objectID'
This would return all the interactions for a particular Ticket.
Odata; Ticket; Interactions; Emails; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To