Users are assigned to an Assignment Profile with a recommended Item. Why are users not seeing the recommended Item on the Recommendation Tile?
SAP SuccessFactors Learning
There can be a few reasons why a user will not see the new recommended item.
- Check that the Assignment Profile has been propagated.
- Validate the Item is associated to the Library and make sure that the user has access to the Library.
- Check that the user is not assigned the Item to their Learning Plan. If the Item is on the Learning Plan, users will not see the Item on the Recommended Tile. Currently this behavior is per design.
- Make sure that the Item is active.
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