- Business requires that when the agents are not active, the telephony buttons are not visible
- You have configure the CMS profile Telephony Layout buttons to be visible when Iddle and Busy, but still are visible even when inactive
- SAP Contact Center 7.0
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, telephone, buttons, dynamic, telephony, tool bar, toolbar, Computer Telephony , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.